MaineToday.com | Your Customer Service Coach Archives

Your Customer Service Coach
David Lee, the founder of HumanNature@Work, has provided training and consulting in the area of customer service throughout the United States. His clients come from a diverse set of industries, including financial services, healthcare, automobile sales, and various government agencies.

Blog Index

Your Employees: Do You Appreciate Them or Take Them for Granted? When Humor And Customer Service Don’t Mix Do You Make It Hard For Customers to Give You Money? Don’t Focus Only on The Customer You’re Waiting On: The Importance of Connecting with People In Line Do Your Staff Support - or Damage - Your Brand? Indifference – The Ultimate Customer Turnoff Why You MUST Teach "Emotional Management" The Hidden Benefit of Empowering Employees Do You Make These "Constructive Feedback" Mistakes? How to Reduce Employee Turnover How to Help Your CSRs build your brand Do your staff know how to say “No” gracefully or do they do it with a big thud? Do You Have Employees Like Zuber? What Do Your Employees Have In Common With Rats, Babies, and Chimps? When Customer Service Goes Right... You Separate Yourself Hiring People Who Stare or Glare... Not A Great Idea What Vibe Do You Create? Do You Have Employees Who Scare Off Customers? Do You Remind Your Employees Where Their Pay Comes From? There are No Bit Players When It Comes to Your Brand Do You Adjust Your Style for Maximum Connection? Do You Let Your Employees Know... Do You Make It Easy For Your Employees to Have a Winning Attitude? Never Hire Someone Who Was Raised by Wolves

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