Your Customer Service Coach
David LeeDavid Lee, the founder of HumanNature@Work, has provided training and consulting in the area of customer service throughout the United States. His clients come from a diverse set of industries, including financial services, healthcare, automobile sales, and various government agencies.

Blog Index
April 2007
April 02, 2007
What Do Your Employees Have In Common With Rats, Babies, and Chimps?

They (and you and I) all have a:

Hard Wired Need For Control

... or more precisely... a hard-wired need to not feel OUT of CONTROL


Decades of research with human beings and lab animals show that the need to feel control is hard-wired into the nervous system.

Why should you care?

Because this fact affects EVERY aspect of employee functioning and performance.

Continue reading "What Do Your Employees Have In Common With Rats, Babies, and Chimps?"
Posted by David Lee at 10:51 AM
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