Your Customer Service Coach
David LeeDavid Lee, the founder of HumanNature@Work, has provided training and consulting in the area of customer service throughout the United States. His clients come from a diverse set of industries, including financial services, healthcare, automobile sales, and various government agencies.

Blog Index
May 2006
May 19, 2006
Are A Coach... or Just a Boss?

This is a question all supervisors should ask themselves, whether in the service industry or not. If your employees see you as coach as well as a boss, I can guarantee you’re doing a far better job of bringing out the best from them than if they see you as just a boss.

When you think of “Coach” what comes to mind?

Continue reading "Are A Coach... or Just a Boss?"
Posted by David Lee at 09:25 PM
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