As you know, it's hard to give great, consistent customer service, if you have high turnover.

Here's a great, quick read that you should have everyone in your HR dept. and management team read:

"The 7 Hidden Reasons Your Employees Leave"

It will give you some specific employee turnover factors to examine. From years of doing focus groups with employees, I can guarantee there things your employees are unhappy about, which they're not telling you about.

Unless you're perfect, and your whole management team is perfect, you are likely doing things that diminish morale and lead to turnover - and they won't tell you about it until the exit interview... and often not even then

Here's the beginning of the article:

Nearly 90% of bosses think their employees quit to make more money. That means nearly 90% of bosses are wrong.

Studies show these are the seven “real” reasons that retention isn't better:

Ask HR people their top issue these days, and it’s likely to be retention. That’s no surprise. The cost in dollars and disruption of replacing a trained employee is enormous.

What is surprising is how much employers misunderstand why their people leave, author Leigh Branham, SPHR, told a standing-room-only audience at a recent SHRM conference. That misunderstanding is evident in one astonishing statistical comparison:

--Employers who think their people leave for more money: 89%

--Employees who actually do leave for more money: 12%

The latter result, says Branham, founder of retention consultant KeepingthePeople, Inc., comes from a study of 19,700 post-exit interviews done by the Saratoga Institute, an independent research group. The data identified seven “hidden reasons” employees resign. Here are those reasons, along with Branham’s antidote for each:

for the rest, click here

Also... if you want all of your supervisors to get good at giving constructive feedback, check out these two October seminars I'll be giving in Maine:

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