I just came across a great article on the importance of creating a positive atmosphere in the workplace. They included a paragraph on the impact of a negative employee -- or in their study - negative employees -- can have:

"Recently, we investigated the impact that a single employee can have on customers by studying 4,583 call center representatives from a major telecommunications company. We discovered three service representatives who scared off every single customer they spoke with in a given day -- and those customers did not return. . . . The company would have been better off paying those three representatives to stay home."

For the full article, go to: http://nehra.com/articlesresources/article.cfm?id=890

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