Having excellent stress management skills are critical for anyone in customer service, but even more so during the holiday season… for obvious reasons. Here are a few articles to help you increase your ability to stay cheerful and upbeat, regardless of how stressed out or cranky your customers may be:

"Becoming Resilient: The Key to Thriving in Today’s Challenging and Uncertain Times"

"Bring Less Stress and More Joy Into Your Holidays"

"Take A Vacation From Stress By Bringing Your Own Portable Oasis To Work”

(Note: If you’re a manager and would like to post these on your company’s
intranet, feel free to, as long as you include a click-able link in the author
bio to http://www.humannatureatwork.com)

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